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Code of Practice
The Code of Practice sets out the high standard of service that bereaved families may expect in their dealings with a member of the National Association of Funeral Directors, including key requirements in respect of the funeral director’s professional conduct. It also deals with advertising and marketing, price information, estimates, final accounts and publicity.
Funeral Director Members of the Association are bound by this robust Code of Practice – the terms of which incorporate eleven mandatory principles – and is strictly monitored by a team of Standards and Quality Managers to ensure compliance.