Client Testimonials

My Father’s recent funeral was handled with kindness, dignity, professionalism and respect by Charles Stephens Funeral Directors.

From start to finish the service that my family and I received was second to none. Anna waited after hours so that I could visit my dad in the chapel of rest due to me being at work. We were made to feel special. On the day of the funeral the staff were amazing. The celebrant that was recommended to us from Charles Stephens was also fantastic. With help from Charles Stephens we were able to give my dad the amazing send off that he would have wanted. Thank you from us all in the Norris family.

This is simple. My sister in law died 6 months ago. Undertaker was appointed by the brother. Horrendous the smell of dead people my wife vomited. Her mother died recently so we toured all the Undertakers. Simply the best. Kim based in Claughton was just amazing. Sorted everything. She was fantastic. Made a lot of people happy at such a distressing time. Thank You Kim. Your a true star.

I wish to thank all the team at Charles Stephens who recently organised and managed my late partner’s funeral. In particular Mark Ashton at Neston and Rachel on the day of the funeral. All the arrangements were handled extremely professionally and dealt with compassion, respect and courtesy. Nothing was too much trouble and their communication skills were exemplary from initial contact and throughout the entire funeral process. I have no hesitation in recommending the services of Charles Stephens.

Thank you very much indeed for providing exceptional service. Everyone involved in the arrangements for my father's funeral has been kind and professional. The care we have received from you could not have been better.

From our very first contact, we were very impressed with the service from Charles Stephen’s. Diane especially who was empathetic, professional and immensely helpful throughout. Nothing was too much trouble, even when we kept changing our minds on the order or service photos! Can’t thank or recommend them enough.

We used Charles Stephens recently after the devastating loss of our beautiful wife and Mum. From walking in and speaking to Victoria I knew we had chosen well. Dad and I were lucky enough to have Tom look after Mum and us as well. Nothing was too much trouble and having never done this before we were guided and helped at every step which made an absolutely awful time for us so much more bearable. Tom was so empathetic, understanding and thoughtful and coped with all our tears as well and Mum looked so beautiful when we went to see her. I cannot think of anything more he could have done to help us. Thank you Tom and Victoria

Very good company with strong values. Lived near them when I was younger and they also helped my girlfriend while she was being harassed by a salesman.

The team at Charles Steven’s were fantastic. Nothing was too much trouble and looked after the whole family in a kind and empathetic way on such a sad day. Can’t thank them enough for their guidance,expertise and support.

My dad's funeral was handled by Tom Harrahill at Charles Stephens and he could have not done any more to help us at this difficult time. Our family dynamics are strained and he made sure this would not interfere with the service. He was totally professional in every stage but he was also very empathetic and caring towards us. They also arranged the flowers for the coffin which were beautiful. We would also like to say a big thank you to the Celebrant they arranged for the service, Gayle Zsigmond, she made sense of our rambling thoughts and memories. The eulogy was very moving and everyone said it was a beautiful service. Thank you to you all

Can't thank Tom and the team enough for making what was going to be a potentially stressful situation at a very distressing time, so very straight forward and easy, leaving me with nothing to worry about. Father passed unexpectedly whilst in the care home in Blackburn, I wanted funeral and cremation in Birkenhead and at a specific crematorium. Had found several Funeral Directors to call however, upon speaking with Tom in the morning and listening to how they work and what they can do, when I had to make the call in the afternoon after Dad had passed didn't think twice and called Charles Stephens. Tom took over and managed the whole situation from dealing with the care home, dealing with the local funeral director to arranging transport of Dad's body back to Birkenhead. There was nothing I needed to do, and Tom kept me update every step of the way. Also, very helpful in explaining what happens next, how to register the death, what documents are needed for registration and for the funeral, about arranging the service for Dad, arranging the celebrant, flowers etc, I was kept updated at every point, the support from Tom was fantastic throughout. Highly recommended, made everything so easy and I had nothing to worry about. Thanks very much again.

Efficient, compassionate, helpful and communication was excellent. I would definitely recommend.

How do I put this into word,from the second we walked through the door at there Heswall office we were met with kindness professionalism and the human touch that I feel has gone missing of late in society my wife’s funeral what organised right on the mark of what she wanted and even when we hit bumps in the road they were handled with pure professionalism we had great contact at all time and there was always a solution I can not thank the staff from top to bottom enough for how they give my wife an absolutely wonderful send off thank you so much Charles Stephen’s X

Once more, and three years to the very date on from arranging my mum’s funeral, Charles Stephens managed my dad’s funeral with measured eloquence and respectful aplomb. With directional steerage from the outset from Gavin - and subsequently with Tom Harrahill taking the helm - both the day of the service and the lead up to it were seamless and stress-free for our family. The fact that the team sourced a Royal Navy ensign to drape over my dad’s casket was the finishing touch, whilst making his last journey in a Bentley would have meant a lot to him as a ‘car man’. Elsewhere, Mark who heads up the Neston branch was exemplary in his approach to customer service again. I cannot recommend Charles Stephens enough for anyone seeking sincere and professional funeral directors in the aftermath of losing a loved one.

My family used Charles Stephens for a recent funeral and they were brilliant from the first call. Professional, kind and thoughtful throughout, they made a very difficult time easier to cope with. Tom was always available to us when we had questions or needed reassurance and on the day, they were superb, making sure we were alright and that things went smoothly.

Anna was very responsive to our requirements and guided us through the process at this difficult time. I would have no hesitation in recommending Charles Stephen’s.

From the very first meeting through to the day of my father’s funeral, Mark and the entire team provided an exceptional level of care, professionalism, and compassion. They immediately put us at ease during what was an incredibly difficult time, guiding us through every aspect of the funeral arrangements with kindness, respect, and understanding. Every detail was handled seamlessly, and nothing ever felt like too much trouble. The whole process, from start to finish, was carried out with the utmost professionalism while always being mindful of our wishes and needs. Their genuine empathy and dedication gave us great comfort and allowed us to focus on remembering my father rather than worrying about the arrangements. We truly could not have asked for more. Mark and the team gave my father the dignified farewell he deserved, and we will always be grateful for their outstanding support. I would not hesitate to recommend them to anyone looking for caring, respectful, and highly professional funeral directors.

Really grateful for all the help and support the staff at Charles Stephens have given us. They are professional, kind and made a difficult situation much easier to navigate with their advice and support.

I can't thank Phil and his team (Greasby) enough for all the support he has given me and my family over the last 3 weeks. Their kindness and patience were above and beyond from the start to the closure of my beautiful mum Sally Brumfitts service. Thank you.

Happy to give Charles Stephens a genuinely well earned review. They carried out the full funeral arrangements for my Mum. I met with Anna who was genuinely caring and I found the team to be always respectful and polite. They helped me deal with what was a difficult time for me.