About us


Charles Stephens is the Wirral’s largest and longest established funeral directors, dating back to 1896. A fourth-generation family owned business, we are wholly committed to providing you with the very best funeral care, whether you are looking for a religious or non-religious service, a burial, cremation or green funeral.
We have an extensive network of branches and Chapels of Rest across the peninsula and offer 24-hour support, seven days a week. We have an immaculate fleet of Jaguar funeral vehicles and a team of highly qualified and experienced Funeral Directors and Arrangers, ensuring you get the highest quality service for your loved one. Our staff will listen to your needs and create a personalised funeral that aptly suits your individual requirements; from arranging special funeral flowers and personalising service sheets, to making sure we pass and pause at a special place en-route to the service.


Prompt Payment Discount

We now offer a £100 prompt payment discount for accounts paid in full three days before the funeral date.

This offer specifically excludes direct cremation or burial funerals, where it is a requirement that the account must be paid in full before the funeral takes place.

Code of Practice

The Code of Practice sets out the high standard of service that bereaved families may expect in their dealings with a member of the National Association of Funeral Directors, including key requirements in respect of the funeral director’s professional conduct. It also deals with advertising and marketing, price information, estimates, final accounts and publicity.

Funeral Director Members of the Association are bound by this robust Code of Practice – the terms of which incorporate eleven mandatory principles – and is strictly monitored by a team of Standards and Quality Managers to ensure compliance.

Meet Our Team

Gemma Stephens

"Gemma is the fourth generation of the Stephens family and is our Managing Director. Gemma has been in the business since 1994 and has added three more branches since taking the helm."

Jeremy Stephens

"Jeremy is a senior consultant for the company, he is the third generation of the Stephens family and took over from his father Lewis. He qualified as a Funeral Director in 1962."

Richard McDowell

"Richard joined the company in 1979 at the age of 16 and is based at our office in Banks Road, West Kirby. He has progressed to become one of our most experienced funeral directors and is our monumental masonry specialist."

Richard Brady

Funeral Director
"Richard has worked for Charles Stephens for over 20 years. He has progressed from driver/bearer to Funeral Director Manager after qualifying in 2011."

Jane Scott

Funeral Director
"Jane has worked in the funeral industry for over 18 years and qualified as a Funeral Director in 2018, she is based at Head Office in Rock Ferry."

Rachel Williams

Funeral Director
"Rachel is based at Head Office in Rock Ferry and joined Charles Stephens straight from sixth form. She secured her Diploma in Funeral Directing from the National Association of Funeral Directors and has a keen eye for detail."

Tom Stephens-Henderson

Funeral Director
"Tom is the fifth generation of the Stephens family to enter the business. Tom is currently enrolled with the National Association of Funeral Directors and is working towards his Diploma in Funeral Arranging and Administration."

Tom Harrahill

Trainee Funeral Director
"Tom joined Charles Stephens straight from school and has progressed from the Administration Department and is now training to be a Funeral Director."

Mark Ashton

Funeral Arranger
"Mark has worked for Charles Stephens for over 20 years and looks after families at The Cross office in Neston."

Diane O'Brien

Funeral Arranger
"Diane has transformed our Heswall office since she joined the company 4 years ago and is a very experienced Funeral Arranger."

Kim Leavy

BTEC, Funeral Arranger
"Kim has worked in the funeral business since leaving school. She is based at our Claughton office, where she is well known in the local community."

Anna Campbell-Lea

Funeral Arranger
"Anna, one of our experienced funeral arrangers is ready to welcome families at our Bromborough office."

Victoria Fletcher

Funeral Arranger
    "Victoria has been with Charles Stephens for over 7 years and is our branch funeral arranger"

    LET US work with you to create the perfect tribute

    Our experience and skills enable us to create a bespoke occasion for you to say your final farewell.

    We are an Appointed Representative of Ecclesiastical Planning Services Limited Reg. No. 2644860, registered in England at Benefact House, 2000 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucester, GL3 4AW, UK, which is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 958152. The Financial Conduct Authority regulates pre-paid funeral plans only.