About Charles Stephens Funeral Directors

For over a hundred years, we have been providing the people of the Wirral with a dignified funeral.

Our wealth of experience as the Wirral’s largest independent funeral directors goes all the way back to 1896. Today, we are a fourth-generation family business and are just as committed to providing you with the very best funeral care, whether you are looking for a religious or non-religious service, a burial, cremation or green funeral.

We have an extensive network of branches and Chapels of Rest across the Wirral, an immaculate fleet of Jaguar funeral vehicles and offer 24-hour support, seven days a week.

Our team of highly qualified and experienced Funeral Directors and Arrangers are available to give you professional advice and can help you create a personalised funeral – from arranging special funeral flowers and personalising service sheets to making sure we pass and pause at a special place en route to the funeral service.

We are investing in our business on a number of different levels, most noticeably in terms of our new funeral home in West Kirby and the refurbishment of our other branches.

Price Promise

It is our family policy to price match any written quote or estimate. We do this so that you do not have to choose a funeral director based on funeral costs, but on personal choice, services and on the facilities that they are able to offer. This policy is subject to the provision of a written detailed estimate from a professional funeral director.

Code Of Practice

The Code of Practice sets out the high standard of service that bereaved families may expect in their dealings with a member of the National Association of Funeral Directors, including key requirements in respect of the funeral director’s professional conduct. It also deals with advertising and marketing, price information, estimates, final accounts and publicity.

Funeral Director Members of the Association are bound by this robust Code of Practice – the terms of which incorporate twelve key principles – and is strictly monitored by a team of Standards and Quality Managers to ensure compliance.