Our wealth of experience as an independent family business goes all the way back to 1896. For more than a century Charles Stephens Funeral Directors has been providing the people of Wirral with the kind of funeral they wish for themselves and their loved ones.
Price Promise
It is our family policy to price match any written quote or estimate. We do this so that you do not have to choose a funeral director based on funeral costs, but on personal choice, services and on the facilities that they are able to offer. This policy is subject to the provision of a written detailed estimate from a professional funeral director.
Code Of Practice
The Code of Practice sets out the high standard of service that bereaved families may expect in their dealings with a member of the National Association of Funeral Directors, including key requirements in respect of the funeral director’s professional conduct. It also deals with advertising and marketing, price information, estimates, final accounts and publicity.
Funeral Director Members of the Association are bound by this robust Code of Practice – the terms of which incorporate twelve key principles – and is strictly monitored by a team of Standards and Quality Managers to ensure compliance.
