The team at Charles Stephens provided an exceptional level of care from start to finish. Their attention to detail was evident in every aspect of the service, and both Richard and Anna were incredibly sensitive, supportive, and professional throughout. We used them for Dads funeral over 30 years ago and now for Mums and it could not have been better.

The cars were immaculate, the staff uniforms were flawless, and the entire team conducted themselves with dignity and respect. Their thoughtful guidance made a difficult time more manageable, and we are truly grateful.
Highly recommended.

After my Dad had passed away early hours on a Saturday morning, I was in a complete daze and heartbroken. One call to Charles Stephen’s ( even at the weekend ) was all it took to get my Dad looked after . I am so grateful it was Phil who answered the call and led me through the process. Phil was amazing and made me feel comfortable and supportive in a terrible time . The whole outstanding service that my Dad received was flawless they treated him with dignity and respect honouring the tradition values held by my Dad .
The additional touches that were available gave me great comfort. I felt that during this time I had a someone that offered guidance. It really was as simple as one call and Phil navigated the whole process. I will always be Thankful for the way my Dear Dad was looked after .

Very professional and caring staff. Kim in particular.

Professional, dignified, responsive and pleasant. Highly recommend

I just wanted to say a massive thank you to the team for our loved one's funeral a few weeks back - it was such a difficult and emotional day, but the service from Charles Stephens was exceptional and really made a challenging day very smooth for us. Thank you for everything the team has done to help us at this distressing time; we are so appreciative.

We were looked after wonderfully by Anna and the team from start to finish. We were walked through how we wanted the day to run through to assistance with the managing of pall bearers undertaken by family members.

This is the second time we have used Charles Stephens and would have no hesitation in recommending them to others. Very professional.

During the most difficult time and not knowing were to start Charles Stephen’s Funeral Directors helped and guided us through. Richard Brady in particular was very professional nothing being to much trouble. Thank-you for looking after us and my Dad until he was laid to rest

I am assuming that funerals are tailored to the individual. Charles Stephens FD fulfilled that brief perfectly. We knew we didn't want to go down the crematoria route, nor church. That really wasn't who dad was. The answer was provided simply by CS being a short service in their private chapel with a celebrant leading the proceedings. We were not limited by time constraints. The room in Rock Ferry was bright and airy with access to the TV screen for photographs. Music was upbeat and seating for roughly forty people. All very professional and dignified.
Charles Stephens (Phil Brady) handled everything expertly and enabled what could have been a sad day into a celebration of dad's life. Several 'mourners' commented on how much they liked the service and it provided them with 'food for thought'.

I can't praise Charles Stephens enough for arranging every aspect of my late mum's funeral. From initial contact to the funeral itself they made everything easy. There were extremely helpful, empathic, respectful and kind. They also provided gentle advice and answered all communications immediately and so alleviated any anxieties I had at such a sad and daunting time. I wholeheartedly recommend them. I would like to say a huge thank you to all of the team.

Charles Stephens were professional and courteous throughout the process with a high standard of service at all times.

Sadly, both our parents have passed away in the last two years. On each occasion, Charles Stephens was our first choice. Their care and professionalism were exceptional, with every detail carried out in exemplary fashion.

Richard and the team at Charles Stephens recently organised my mum's funeral. They provided excellent support at this difficult time just when you need reassurance. Everyone I dealt with managed to keep the balance between friendliness and a high degree of professionalism. I wouldn't hesitate to recommend them.

We were extremely pleased with the service Charles Stephens provided to us. They were extremely caring and compassionate and nothing was too much trouble for them. We have used them in the past and knew we were in good hands. We would highly recommend them.

Could not have expected more for our daughters funeral. Everything was handled with care and respect from the arrangements to the celebrant. Could not recommend Charles Stevens more highly.
Barry in Heswall

Charles Stephens dealt with Mum’s funeral arrangements with great care, compassion and professionalism. Richard Brady kept us fully informed at each step of the way during this very difficult time.

Extremely approachable, professional and compassionate team helped us to navigate the arrangements for the funeral. Sound advice and reassurance throughout the process. I have used Charles Stephens before, and would not hesitate to recommend them.

We couldn’t have been better cared for from start to finish. Anna at the Bromborough office was exceptional. Nothing was too much trouble.

Our experience of Charles Stephens taking care of my dad when he passed was perfect in every way. Dad died in a care home at 11.30pm on a Friday. The out of hours collection went seamlessly and I received a polite and respectful phone call on Saturday morning informing me that dad was now in your care. On Monday morning I arranged a meeting for myself, my wife and my brother with Anna Campbell-Lea at your Bromborough office. Anna went through everything we needed to know in a friendly and efficient way. We went to see dad in your chapel of rest. Again, the staff there could not be faulted and dad looked smart and at peace. On the day of the funeral, the staff were polite, respectful and efficient and everything went smoothly. As I said, perfect in every way and I would recommend Charles Stephens to anyone when they are in the sad circumstances of needing the services that they offer.
Thank you for everything,
Colin (on behalf of the whole family).