A family concern,
with concern for
the family.

Very professional polite and respectful. Would not hesitate in recommending this knowledgeable and caring company.

Charles Stephens did a wonderful job of managing my father's funeral. Their staff were extremely kind, courteous and helpful at all times. They were able to guide us through all the steps and selected an extremely capable celebrant for what could have been a difficult service. I cannot recommend Charles Stephens highly enough. 11 out of 10.

So very grateful to Rachel and the team at Charles Stephens. They really looked after us and made everything as easy as it can be at this difficult time. Can't recommend them enough.

The kindness, support and advice that we received was second to none. Everything went without glitch and happened smoothly. As a family we would more than recommend Charles Stephens.

Well where do I start I couldn’t recommend Charles Stephen’s enough especially Tom, phill and Yvonne there literally isn’t enough words on this planet to explain how much they have gone above and beyond for me, my family, and my mum they took really good care of her and absolutely smashed her send off it was absolutely unbelievable and the price for what we had for her was very reasonable and they really do talk to you and guide you through everything. I Have to give an extra shout out for Tom as he has been unbelievably amazing and did her so proud through the run up and on the day we laid her to rest and even gave me a little something at the end and they also added keepsakes when I picked her up too I honestly can’t recommend them enough they will definitely be seeing me again just hopefully not anytime soon!!! X

AMAZING !!!I cant rate Charles Stephens funeral directors enough !! They helped us so much and are so polite and courteous.We had a special request and they helped us achieve this, they sorted it all out for us , so we had no stress .I highly recommend them , the drivers of the cars are also so helpful and very professionalThank you thank you thank you !!!!

Charles Stephens from the outset of my contacting them were professional, courteous and prompt to respond at every turn. I have to name Diane who was consistently patient, gentle and such a great communicator. Special to nod to for Tom who coordinated the funeral with gentle calm and grace having called me the day earlier to introduce himself. I cannot recommend Charles Stephens highly enough.

I cannot rate Charles Stephens Funeral Directors highly enough. Diane, at their Heswall branch, guided me through this overwhelmingly sad and difficult time, after the loss of my adored husband, David; always with utter professionalism but also with a kindness and compassion which I will always remember. Thank you so much, Diane.

I would highly recommend Charles Stephens for their kindness, care, and attention to detail. They took care of my mum three years ago, and without hesitation we returned to them more recently for my Uncle. The whole team took care of me and my family in such a lovely way that it made everything feel easy at such a difficult time.A special thanks to Diane who is so lovely, and dealt with everything exactly as we wanted. And thanks to Tom and the team for taking care of everything on the day which helped us to just be there for each other without worrying about anything else.They are kind, very respectful, and provide you with all the advice and assistance you need. Thank you Diane, Tom, and the team for taking care of our loved ones.

My mum sadly passed away suddenly and Chales Stephens funeral directors were so brilliant. Tom and Richard were so helpful and respectful, and everything was so fast. Any questions we had were promptly answered, and everyone there was so caring, we truly felt looked after by everyone during this hard time. Thank you everyone at Charles Stephens!!

I can not speak highly enough of the service and the attention to detail and the way I was was looked after from start to finish was above and beyond. They made one of the hardest days of my life saying goodbye to my mum respectful comforting and a fitting tribute to a lady who had been on this earth for 96yrs thank you so much

Tom and Yvonne are a credit to Charles Stephens. The standard of service they provided from beginning to end was outstanding. Tom and the team delivered all aspects of care for our family with professionalism and integrity, I could not of wished for better care for my dad! Thank you John and Emma Cunningham.

Words can’t say how good this service is.Tom is a credit to the company and is very professional while also showing great empathy.Thanks so much for taking care of my dad

Professional, reliable, friendly and sensitive service. All the staff who helped me and my family through this difficult time were so kind and caring especially Tom. Thank you

I have nothing but praise for Charles Stephen’s funeral services. Mark at the Neston branch organised my husbands funeral with such efficiency and professionalism and made the process so much easier to bear.Gavin who was the organiser on the day itself was so lovely and respectful . It was a very large funeral and he handled the whole event with compassion and empathy under what must have been very testing circumstances for him.Lastly we would like to thank Pippa at the chapel of rest who looked after Roy with such care and respect. The chapel of rest was such a warm and peaceful environment . Thankyou to all all concerned.

Our contact with Charles Stephens throughout was Richard Brady, who is a pleasant, kind Funeral Director and great ambassador for the Company. He respected our wishes and made Mary's funeral a most dignified occasion.Richard and his staff were all dressed immaculately, friendly and put our family at ease. The hearse gleamed in the sunlight and the flowers were spectacular on the wicker casket.In our opinion, having employed them on a number of occasions within the family, Charles Stephens are the outstanding Funeral Directors in the area and we thank them most warmly.

I can’t speak highly enough of the service we received from Charles Stephens. Kind and professional. We were in very good hands at a difficult time.

I would highly recommend Charles Stephens Funeral Directors Heswall. The funeral that they arranged for my mother was lovely and everything worked like clockwork. Diane was particularly efficient in answering my emails promptly and made us feel very confident that we were in the hands of an experienced professional.

I can't thank Charles Stephens enough for looking after my late sister Diane. Extremely caring and professional service at all times. Phil made sure everything ran smoothly up to and during the funeral service. Thank you from me and all my family and friends. Colin