Charles Stephens Reception

Arranging a Funeral

We understand how hard it is to lose a loved one.

We understand how hard it is to lose a loved one, and when someone has died, planning a funeral can be a stressful process while you are dealing with bereavement and working through a lot of important documents.

Whether you’re organising a funeral or a memorial service, we are here to support and advise you during this sensitive period, particularly when you are working through the funeral costs.

Get in touch
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First steps when arranging a funeral

After you have decided which Funeral Director you would like to use to arrange the funeral you should contact them to notify them of the death. Our team will take some details from you and a Funeral Arranger or Director will contact you to give you some initial advice.

We can then arrange a suitable time and place to meet with you to begin discussing arrangements. This can be at your local Charles Stephens branch or, if you prefer, somewhere else such as your home. And when you meet us, we can advise you on what to do next and take care of all the necessary funeral arrangements. You’ll have a member of staff available to speak to 24 hours a day, 365 days of the year for support.

There are lots of points to consider when arranging a funeral and our Funeral Arrangers and Directors will guide you through the process. To assist us in making the arrangements it is useful to know if any specific requests have been made and what type of funeral is wanted, ie. burial or cremation.

Did your loved one leave any requests for their funeral?

We find quite often that people have left specific requests for their funeral.  When you’re planning a funeral, always check the will of your loved one to understand if they had made any special requests to include in the funeral service. The person who died may have arranged for a pre-paid funeral plan prior to their passing as their way to try and help their family and friends during this difficult time.

What type of funeral is required?

It’s good to understand what type of funeral is required. This can range from the type of religion to whether you’re to arrange a cremation or a burial.

Points to Consider

Below are a few points you may wish to discuss or consider with your family and friends before meeting the Funeral Arranger or Director. We are here to guide and advise you on all aspects of the funeral and the points below are purely for reference.

> Will the funeral be burial or cremation?
> Would a religious or non-religious service be most appropriate?
> Will the service be private (for close family and friends only) or will the invitation be extended?
> Will you require any transportation, such as limousines?
> Would you like people to be able to visit your loved one in one of our chapels of rest?

Other Points of Discussion

At Charles Stephens your Funeral Arranger or Director will discuss different types of services which you may like to include. This will include the following considerations:

> Style of coffin
> Flower arrangements
> Service sheets / order of service
> Donations
> Keepsakes
> Cremated remains options
> Monumental masonry
> Return venue for a wake or refreshments
> Music options
> Pall bearers

Useful Information

Arrowe Park Hospital

Tel: 0151 678 5111

Useful Information

Countess of Chester Hospital

Tel: 01244 36500

Useful Information

Wirral Register Office

Tel: 0151 606 2020

Useful Information

Chester Register Office

Tel: 0300 123 7037

Useful Information

Liverpool & Wirral Coroner’s Office

Tel: 0151 225 2770

Useful Information

Cheshire Coroner’s Office

Tel: 01925 442473

Useful Information

Wirral Globe

Tel: 0151 649 4040

Useful Information

Chester Chronicle

Tel: 01244 606307

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Matters to Consider

Below are a few points you may wish to discuss or consider with your family and friends before meeting the Funeral Director. We are here to guide and advise you on all aspects of the funeral and the points below are purely for reference.

The Service

> What type of funeral service is required? A religious service to be carried out by a local parish vicar or priest, or a civil or humanist (non-religious) ceremony which is officiated by a civil celebrant or a Humanist.

> What music would you like to be played at the funeral? Consider music choices such as favourite hymns or songs for during the service and music for entering and leaving the funeral service.

> Are service sheets (order of service) required? If so, consider what quantity you will need. An order of service can be beautifully personalised with photographs.

> Would any family members wish to bear the coffin into chapel? Our staff will be there to guide and reassure.

Chapels of Rest

> Would you like family and friends to be able to visit your loved one at one of our Chapels of Rest? If so, which chapel would you prefer? We have Chapels of Rest at our Bromborough, Heswall, West Kirby, Mellock Lane and Rock Ferry premises.

Flowers & Donations

> Would you like us to order flowers on your behalf, or do you have a florist of your own you would prefer to use?

> Consider whether to leave funeral flowers at the crematorium or cemetery after the service or whether to take them home.

> Would you like donations to be collected after the service? If so, to which charity?

Newspaper Notice

> Is a newspaper notice required? If so, which paper would you like the notice to appear in? The deadline to place a notice in the Wirral Globe is Monday at midday in order for the notice to appear in that week’s edition. We deal with many other newspapers including The Chester Chronicle and The Daily Telegraph.

Contact A Branch

  • Rock Ferry
  • Bromborough
  • Claughton
  • Heswall
  • Mellock Lane
  • Neston
  • West Kirby

Rock Ferry Branch

(Head office)

Our flagship Rock Ferry funeral home has looked after funerals since we moved here from Birkenhead in 1965. Our friendly team are here to look after you, whether you’re from Rock Ferry or the surrounding areas such as New Ferry or Bebington; we are more than happy to support you during this difficult time.
We have a convenient on-site car park and are near both the train station and bus links which are just a mere 15 minutes walk away.

Clifton House
215 Bebington Road
Rock Ferry
CH42 4QA

Opening Hours: 9.00am – 5.00pm

Bromborough Branch

Just a stone’s throw away from our flagship branch, the team at Charles Stephens Bromborough funeral directors are here to help you during this difficult time. We can arrange a funeral whether you are from Eastham, Raby, Spital or any of the surrounding areas - our friendly team are happy to help. When visiting our Bromborough funeral branch, we have convenient roadside parking, or if you are using public transport, the bus and train station are just minutes away.

146 Allport Road
CH62 6BB

Opening Hours: 9.00am – 5.00pm
Funeral Directors in Bromborough

Claughton Branch

If you are looking for a funeral director in Birkenhead, our Claughton branch is situated nearby to the town centre and has accessible transport links. We are experienced at providing funerals in Birkenhead and beyond. If you are looking for a funeral director in Wallasey or live in the neighbouring villages on the Wirral, our friendly and sympathetic team in Claughton will support you during this difficult time.

32 Upton Road
CH41 0DF

Opening Hours: 9.00am – 5.00pm

Heswall Branch

Our Heswall funeral home is conveniently located with roadside parking and is near to local bus links. The Heswall branch is able to look after you whether you are from Heswall or nearby Thurstaston and Gayton. We have over 120 years of experience organising funerals on the Wirral. Please feel free to fill in the contact form below or give us a call when you’re ready and we will support you during this difficult time.

Castle Buildings
179 Telegraph Road
CH60 7SE

Opening Hours: 9.00am – 5.00pm

Mellock Lane Branch

Our established Mellock Lane branch is located in Little Neston on the Wirral. Roadside parking is available and is connected by several bus links making us accessible and easy to find. As an established funeral director in the Wirral, we will support you if you are looking for funeral services in Little Neston, Burton, Puddington or in the surrounding local area.

31 Mellock Lane
Little Neston
CH64 4BN

Opening Hours: 9.00am – 5.00pm

Neston Branch

If you are looking for a funeral director in South Wirral, our friendly Neston team are here to help you and your family during this difficult time. Our Neston branch looks after Parkgate, Little Neston, Willaston, and the surrounding areas, with a free local car park and accessible transport links making us easy to find.

Miniver House
The Cross
CH64 9UB

Opening Hours: 9.00am – 5.00pm

West Kirby Branch

Our West Kirby funeral directors are located in the town centre and the branch offers accessible roadside parking and good transport links. Our specialist team are here to help you at this difficult time. We also look after funerals in the surrounding areas of Newton, Caldy, Hoylake and Frankby.

17 Banks Road
West Kirby
CH48 0QX

Opening Hours: 9.00am – 5.00pm

Contact Us

Please provide your details and the nature of your enquiry in the form below. A member of our team will be in touch with you soon.