As a family we have just recently had our dad's funeral which we planned with Charles Stephens. The whole experience really was wonderful. From our first phone call with Anna, and our first meeting we were met with kindness, support, a truly professional approach and the knowledge of knowing we could ask anything.... Nothing was too much trouble. Anna's attention to detail to ensure the funeral day was exactly how we wanted it was constant, and all carried out with such a thoughtful approach.
On the day the funeral procession was led by Rachel, who could not have been more compassionate and thoughtful.
I have no hesitation in saying that my dad had a "lovely funeral"; it will be a day we will remember fondly, and I cannot thank Charles Stephens enough for ensuring that outcome for us.

The arrangements were excellent for my sister's funeral and we have received several compliments from those that attended. Attention to detail was amazing even wearing tartan ties.

Anna is absolutely amazing at her job. From the moment we spoke she made us feel at ease. Nothing was too much for her,every question was answered in a caring and understanding manner. She always made us feel relaxed and was very sympathetic. The coffin bearers were very professional and explained what would happen during the day in a caring manner. Everyone was so lovely and made the process of arranging mums funeral smooth.
Thank you so much
Love from Christine xxx

I have found Charles Stephens to be a very good provider of funeral services. My contact, Katy, in the Greasby Office, was so very kind. She helped me deal with an incredibly sad situation with sensitivity and openess. I am very grateful that a difficult experience was made as stress free as possible. Thank you.

Excellent service, staff professional with a caring manner. So helpful with all aspects of losing a loved one and guide you through the process. Nothing too much trouble. Would recommend, Anna is excellent in the Bromborough office.

Amazing service from start to finish.

Excellent and outstanding service from Charles Stephens for my Mums funeral. We couldn’t have asked for anymore from Anna once we had first got in contact. As a family, we always felt fully looked after, and kept in the loop during the whole process.

Excellent service to a very high standard. Good communication throughout. The quality of transport, service and contribution of all the staff on the day itself was exemplary.

They made the whole process of loosing a loved one as painless as possible. From picking my loved one up to the preparations for her funeral and getting her ready for the family to say goodbye too was excellent.
A truly professional and curious service lead by Richard.
I cannot thank him and the team enough, and I would highly recommend this family run company help you through what is a very difficult time for your family.

Charles Stephens managed my father,s recent funeral. I’m very grateful for the care given to him by Pippa, her kind words meant a lot at a difficult time. Mark was very professional and caring and helped me through the decisions that needed to be made. On the day of the funeral I felt very much looked after by Charles Stephens, especially Richard, the funeral was everything I wanted for my father. I wouldn’t hesitate recommending Charles Stephens

If you are fortunate to have Anna from Charles Stephen's Bromborough - I can guarantee your final Goodbye to your loved one - will go smoothly and be as perfect as a day you could want. We said Goodbye to our lovely mum and genuinely when you are in a daze and upset losing a loved one, Anna was so gentle and kind in guiding us through what we needed to be aware of and suggested other ideas we hadn't even considered. The pall bearers - were amazing and should not be overlooked for the respect and support they gave us on the day - a day when you feel you are in the hands of other people who provided excellent wrap around support to us as a family. It was my mums decision to prepare her own funeral arrangements and use Charles Stephens and I am so glad she did. They were outstanding and as a family we really couldn't have asked for anything more.

Amazing service, great communication, very professional! In behalf of the family we thank you for everything! Keep doing what you do because you doing great!

We cannot thank you all enough for the care and professionalism shown when we lost my beloved nan/mum.
You made everything as easy as possible for us and gave us upmost respect for our wishes
Thankyou

Anna provided a very helpful and professional service .

We couldn't have asked for any more. I admit we (thankfully) have nothing to compare their service to, this was a complete unknown to us, but I would highly recommend Charles Stephens. Anna showed kindness, empathy & understanding throughout the whole process, always there for any questions we had and just to chat with when we went to visit Anne. Phil and his team, on the day of the funeral, were fantastic. Everything was calm, we were consulted about and advised of everything that was happening or going to happen during the morning of the funeral and we really can't thank you enough. You all made an awful time that bit better to deal with. Thank you.

Outstanding Service from Charles Stephens Funeral Directors

We would like to express our heartfelt gratitude to Charles Stephens Funeral Directors for their exceptional care, professionalism, and attention to detail in arranging our mother’s funeral and cremation on December 20, 2025, at Landican.

From the very first meeting, the team demonstrated compassion, sensitivity, and dedication to ensuring every aspect of the arrangements was handled flawlessly. They listened carefully to our wishes, guided us through each step, and offered thoughtful suggestions to ensure the day reflected our mother’s life and the love we all felt for her.

On the day itself, everything ran seamlessly. Many people traveled from far and wide to pay their respects, and thanks to Charles Stephens' meticulous planning and coordination, everyone felt welcome and cared for. The service was beautiful and dignified, and every detail, from the floral arrangements to the order of service, was perfect.

We truly felt supported during this difficult time, and their team went above and beyond to make a challenging experience as smooth as possible. We cannot thank them enough for their compassion and professionalism.

If you are looking for a funeral director that genuinely cares and delivers an impeccable service, we highly recommend Charles Stephens.

Like a warm blanket during a bewildering experience
All staff kind and understanding guiding me and my family throughout the process

Sadly we have had to use Charles Stephens 3 times in the past 2 years due to family bereavements.

Richard Brady is an excellent Funeral Director and attends to all of your needs.

The communication is excellent and we were kept updated all of the time

The bearers were immaculate as were the Limousines

All 3 services were excellent

I would not hesitate to recommend Richard and his team

Thanks for looking after me and my mum at this sad time love Paulette and Paul and my mum x

Highly professional and compassionate service, well organised and efficient. Central to a seamless service for Mum. Thank you Mark, Pippa, Gavin, Tom and the team.