Our six funeral homes across Wirral all provide comfort, care, dignity and respect. We are on hand 24 hours a day, seven days a week and whether you're in Heswall, Neston, Bromborough, Little Neston or Claughton you can be assured our professional staff will provide a wealth of experience in making all the relevant arrangements.

Our flagship premises in Rock Ferry is the perfect example of how we at Charles Stephens are proud of our status of being a truly independent business. We respect and honour the history and family heritage, but are also keen to develop ideas and strengths in order to keep moving forward.

If you have a general enquiry regarding funeral arrangements, please ring us on 0151 645 4396, email us at [email protected] or fax us on 0151 643 9202

Should you wish to speak to someone personally about funeral arrangements, you can be assured of a respectful welcome at any one of our funeral offices across the Wirral.

The Code of Practice sets out the high standard of service that bereaved families may expect in their dealings with a member of the National Association of Funeral Directors, including key requirements in respect of the funeral director's professional conduct.

It also deals with advertising and marketing, price information, estimates, final accounts and publicity.

Funeral Director Members of the Association are bound by this robust Code of Practice – the terms of which incorporate twelve key principles – and is strictly monitored by a team of Standards and Quality Managers to ensure compliance.